Support & Help Center
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Conflict Resolution
Having a dispute? Learn how we can help mediate and resolve issues
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Learn about your data rights and how we protect your information
⚖️ Conflict Resolution Center
We understand that disputes can sometimes arise between requesters and makers. Our goal is to help resolve conflicts fairly and quickly so both parties can move forward positively.
🤝 Our Philosophy
We believe most disputes stem from miscommunication. Our resolution process focuses on understanding both perspectives and finding mutually acceptable solutions.
Types of Disputes We Help Resolve
- Quality disagreements: Work doesn't meet agreed specifications
- Timeline issues: Significant delays without communication
- Payment disputes: Disagreements about payment terms or amounts
- Communication breakdown: Unresponsive parties or miscommunication
- Scope creep: Disagreements about what was included in the original agreement
- Cancellation issues: Problems with project cancellations or refunds
Resolution Process
Direct Communication
Before escalating, we strongly encourage you to communicate directly with the other party. Many issues are simple misunderstandings that can be resolved through clear, respectful conversation. Use the request's discussion or private chat to work things out.
Document Everything
If direct communication doesn't work, gather all relevant documentation: screenshots of conversations, the original request details, any agreements made, photos of work delivered, payment records, and timeline of events.
Submit a Dispute
Use the form below to submit your dispute to our Resolution Team. Provide as much detail as possible, including the request ID, what was agreed, what happened, and what resolution you're seeking.
Investigation
Our team will review all evidence, contact both parties, and investigate the situation. We may request additional information or documentation. This typically takes 3-5 business days.
Mediation & Resolution
We'll propose a fair resolution based on our findings. This may include partial refunds, completion of remaining work, mutual release from the agreement, or other appropriate remedies.
⏱️ Expected Timeline
⚠️ Important Guidelines
To ensure fair resolution, please: be honest and provide accurate information, remain respectful throughout the process, respond promptly to our requests, and be open to compromise. False claims or harassment will result in account penalties.
Possible Outcomes
Depending on the situation, our resolution may include:
- Full refund to requester: If work was not delivered or significantly below standards
- Partial refund: If some work was completed satisfactorily
- Work revision: Maker agrees to fix or redo the work
- Mutual release: Both parties agree to end the agreement without further obligation
- No action: If the complaint is not substantiated
- Account warnings or suspension: For serious or repeated violations
🚨 Report a Problem
If you encounter behavior that violates our community guidelines, please report it immediately. We take all reports seriously and investigate thoroughly.
What to Report
- Fraud or scams: Attempts to deceive or steal money
- Harassment: Threatening, abusive, or discriminatory behavior
- Spam: Unsolicited messages or fake listings
- Inappropriate content: Offensive or illegal material
- Impersonation: Fake profiles or identity theft
- Safety concerns: Anything that makes you feel unsafe
🔒 Confidential Reporting
All reports are handled confidentially. The reported user will not know who filed the report. We may contact you for additional information if needed.
✉️ Contact Support
Fill out the form below and our support team will get back to you within 24 hours (usually much faster during business hours).
Submit a Support Request
📞 Other Ways to Reach Us
support@make-nation.com
Response within 24 hours
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🕐 Support Hours
Our support team is available Monday - Friday, 9am - 6pm EST. Messages received outside these hours will be answered the next business day. Critical safety issues are monitored 24/7.